Shipping & Returns

Shipping Policy

Normal order processing can take between 1-3 business days (Monday – Friday).  The following shipping methods are available:

  • Standard shipping (for Europe 7–14 days,

  • Standard shipping for USA  10-21 days.

Return & Exchange Policy

Usually sales go smoothly, however if there is any issue with your purchase we guarantee your money back or receipt of your order.

In case you have not received your order and we are not able to locate it, you are entitled to full return of the money paid.

In case you have received an item that does not match the listing description you can return the item in the condition you have received it no later than 14 days after the actual delivery date. The cost of return shipping for an item that is not as described is our responsibility.

In case you have received an item that does not match your expectations you can return the item in the condition you have received it no later than 14 days after the actual delivery date. In this case the cost of return shipping is responsibility of the Customer.

Irrespective of the reason for return, to be eligible for a return, your item must be:

  • Unused and in the same condition that you received it. 

  • Your item must be in the original packaging.

  • Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.

We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies

Disputes

In case of any disagreement or complain please contact us through our contact form.

In case of any disagreement with the resolution of any dispute, please feel free to consult the European Consumer Rights Directive at: 

https://ec.europa.eu/info/law/law-topic/consumers/consumer-contract-law/consumer-rights-directive_en

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